“THE INFLUENCE OF CUSTOMER SATISFACTION, TRUST, EFFECTIVE SYSTEM, AND CORPORATE REPUTATION ON PATIENT LOYALTY AT BATAM AUTHORITY AGENCY HOSPITAL”, ICMS, vol. 2, no. 1, hlm. 225–233, Jan 2025, Diakses: 2 Februari 2026. [Daring]. Tersedia pada: https://proceeding.unrika.ac.id/index.php/ICMS/article/view/73