“THE INFLUENCE OF CUSTOMER SATISFACTION, TRUST, EFFECTIVE SYSTEM, AND CORPORATE REPUTATION ON PATIENT LOYALTY AT BATAM AUTHORITY AGENCY HOSPITAL”. PROCEEDING OF INTERNATIONAL CONFERENCE ON MULTIDISCIPLINARY STUDY, vol. 2, no. 1, Januari 2025, hlm. 225-33, https://proceeding.unrika.ac.id/index.php/ICMS/article/view/73.