THE INFLUENCE OF CUSTOMER SATISFACTION, TRUST, EFFECTIVE SYSTEM, AND CORPORATE REPUTATION ON PATIENT LOYALTY AT BATAM AUTHORITY AGENCY HOSPITAL. ICMS [Internet]. 30 Januari 2025 [dikutip 2 Februari 2026];2(1):225-33. Tersedia pada: https://proceeding.unrika.ac.id/index.php/ICMS/article/view/73